Top Service News
Turning Silence into Success
Published on
How an expert, email-only strategy recovered £61k+ to maximise cash flow.
When a customer in the construction sector came to us with a substantial unpaid invoice, they weren’t just facing a financial shortfall—they were dealing with a wall of broken promises and total radio silence. At Top Service, we understand how frustrating and disruptive cash flow bottlenecks can be to your business. Here is how our specialised debt recovery team turned a challenging situation into a complete victory, helping our customer minimise debt and maximise cash.
The Challenge
- The Debt: A significant £59,563.80 construction invoice, overdue since April 30, 2026.
- Broken Promises: The debtor had made numerous payment offers, but none were kept.
- The Communication Barrier: The key decision-maker refused to take any incoming phone calls, making traditional debt collection methods ineffective.
Our Strategy
With the phone lines cut off, our debt recovery experts had to work smarter. We built a bespoke debt recovery plan centred entirely around a high-impact, email-only strategy.
We meticulously audited all the credit information we held on the debtor to craft a watertight, persuasive communication chain. Our goal was clear: cut through the noise, eliminate the excuses, and ensure our customer’s invoice jumped straight to the top of the debtor’s priority list.
Celebrating a Team Success
What makes this recovery even more special is the team member behind it. This case was handled by one of the newest members of our debt recovery team, who has recently completed her intensive Top Service training.
Going above and beyond is in our DNA, and our training ensures every single team member is equipped to deliver exceptional results from day one. For her to secure such a major win so early in her career with us is a testament to her hard work, and we couldn’t be prouder to celebrate this milestone with her!
The Results
- Quick Turnaround: The case was passed to our expert team on May 19 and was paid in full by June 1, a total of just 13 days.
- Total Recovered: We secured £61,396.04, which included the full £59,563.80 invoice plus £1,832.24 in late payment charges.
- 100% Cost-Neutral: Because we successfully recovered the collection costs from the debtor, our debt recovery services cost our customers absolutely nothing.
The Bottom Line: Communication barriers and broken promises don’t mean a debt is uncollectible. It just means you need the right construction-specialist strategy. By adapting to the debtor’s behaviour and utilising late payment legislation, we secured a full recovery in less than two weeks, completely risk-free for our customer.
Managing credit risk shouldn’t be a headache.
If you are dealing with unresponsive debtors or broken payment promises, let our team of credit management experts protect your cash flow.
[Ask an expert] or [Join us now] to see how we can support your business.