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Careers

After celebrating 30 years of successful trading we are currently looking for enthusiastic individuals to join our friendly team.

Customer service is at the heart of everything that we do so we are seeking people with a professional telephone manner, good interpersonal skills and those who enjoy going the extra mile to meet customers’ needs. These are permanent roles working in our Redditch Head Office Monday to Friday.

In return we are offering a competitive employment and benefits package and comprehensive internal training with the opportunity to undertake recognised qualifications.

For more information about our current vacancies please contact Emma Miller 01527 518800.

Current Opportunities

Customer Service

Starting at £22,000 per annum rising to £23,500 after 12 months.

Higher earnings achievable with experience and ability to carry out additional
tasks (Mon-Fri 9:00am – 5:00pm)

Excellent benefits, including healthcare cash plan, compassionate leave, flexible holiday allowance and more.

We are looking for a hard working, motivated and enthusiastic individual to work within our customer service team. 

  • Providing excellent levels of customer service and meeting all quality and conduct guidelines in line with our business purpose, mission & values.
  • Quickly identifying the customer and the level of formality required for the specific contact. 
  • Identifying the needs of the customer and quickly deciding how to meet and exceed those needs. 
  • Providing customers with accurate information.
  • Updating our database with stringent accuracy. 
  • Using knowledge and experience to provide relevant support and appropriate advice to our customers. 
  • Spotting changes in trading experience patterns and taking relevant actions to confirm pending court actions or other key factors that maybe contributing to the change. 
  • Informing customers ensuring they have the information they need to make an informed credit decisions.
  • Carrying out relevant and appropriate investigations and enquiries on behalf of our customers ensuring they have the information they need to makean informed credit decision. 
  • Offering support and advice on credit related matters. 
  • Carrying out own research and keeping updated with industry practices and knowledge. 

Commercial Collections Specialist

Starting at £22k, rising to £23,400 after 12 months. (Mon-Fri 9:00am – 5:00pm)

Excellent benefits, including healthcare cash plan, compassionate leave, flexible holiday allowance and more.

We are looking for hard working & motivated people with experience in an office environment and telephone based roles. Applicants should have excellent verbal and written communication skills.

Working on behalf of our various customers in the construction industry you will be working in a 3rd party capacity to collect money that has become overdue to them.


Pre-Litigation Specialist

Starting at £22k, rising to £23,400 after 12 months. (Mon-Fri 9:00am – 5:00pm)

Excellent benefits, including healthcare cash plan, compassionate leave, flexible holiday allowance and more

We are looking for hard working & motivated people with pre-legal debt collection experience. Applicants should have excellent verbal and written communication skills.

Working on behalf of our customers in the construction industry you will be working in a 3rd party capacity to collect money that has become overdue to them. You will also be advising our customers if and when legal action is appropriate and the most relevant action, according to each individual case. Where required you will be instructing our partnered solicitors firm and managing cases through the civil litigation process on behalf of the customer.