Top Service News
Case Study: New Member Achieves Fast Recovery Within Days of Joining Top Service
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Background
In May 2025, a new member joined Top Service — marking their fourth company within the same group to take advantage of our industry-leading credit management and debt recovery services.
The group’s decision to extend membership across all its businesses reflects its confidence in Top Service’s results and our understanding of the construction sector’s unique credit challenges.
The Challenge
Shortly after joining, the member encountered an overdue account with a balance of £10,725.28, which had been outstanding since 31 August 2025.
Despite reasonable efforts to obtain payment directly, the debtor failed to respond, prompting the member to pass the case to Top Service on 1 October 2025.
The Solution
Upon receiving the case, Top Service immediately commenced the recovery process.
In line with Late Payment Legislation, statutory charges and interest were added, bringing the total amount owed to £11,370.85.
Our experienced team quickly established communication with the debtor, leveraging both our professional approach and our established reputation for effective, results-driven collections within the industry.
The Result
Within just 5 days, the full balance — including all late payment charges — was paid in full.
Zero cost – The collection fee was covered by the additional compensation and interest, meaning our service didn’t incur any costs.
Notably, Top Service had already issued 10 previous chasing letters to this same debtor in recent months, relating to debts totalling over £120,000 — all of which were successfully settled.
This latest success further demonstrates how consistent use of Top Service helps reinforce prompt payment behaviour across the industry.
Member Testimonial
“We are making good use of the services across all businesses. We find the free chasing emails and the No Win No Fee debt collection services very worthwhile.
Key Highlights
- New member success: First debt recovered within 5 days of referral
- Full recovery: £11,370.85 (including late payment charges) paid in full
- Group confidence: Fourth company in the group to join Top Service
- Proven effectiveness: Debtor had previously cleared £120,000+ in debts after Top Service intervention
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