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Case Study: From a Dead End to Paid in Full
Published on
How our expert debt recovery team turned broken promises into a cost-neutral win for a member of 10+ years.
Sometimes, despite your best efforts, internal credit control runs into a brick wall. This was recently the case for Earlcoate Construction & Plant Hire Ltd.
As a Top Service member for over a decade, Earlcoate regularly utilises our credit information and monitoring tools to keep their trading risks low. Because of this proactive approach, they rarely face severe bad debt. In fact, they hadn’t needed to pass an account to our specialised debt recovery team since 2021.
But when a major account became completely overdue, they knew exactly who to trust to step in and handle it.
The Challenge
- The Client: Earlcoate Construction & Plant Hire Ltd
- The Problem: An outstanding balance of £46,683.60 that had been dragging on for months, threatening cash flow.
- Stalled Internal Efforts: Earlcoate had already tried sending chasing letters and making multiple recovery attempts themselves. After receiving only a single partial payment, they were met with a string of broken promises and total silence.
Our Strategy & Success
When the debt was passed to us, our debt recovery expert, Alissa, took immediate action. Leveraging industry-recognised techniques and late payment legislation, Alissa built a watertight approach to cut through the excuses and fast-track the invoice to the top of the debtor’s priority list.
In a fantastic turn of events, Alissa successfully collected the entire outstanding balance in just two weeks!
The Results
- Rapid Recovery: Passed to us on May 26th and paid in full by June 9th, a turnaround of just 14 days.
- Total Recovered: We secured £50,566.03 (the full £46,683.60 balance + £3,882.43 in late payment costs).
- 100% Cost-Neutral: Because Alissa successfully recovered the collection costs from the debtor, our services cost Earlcoate absolutely nothing.
The Perfect Closing Testimonial